The IP Office
PSG are committed to making technology work for our clients. When you purchase an IP Office from us, you will be getting technology to empower your business. All too often we see technology creating obstructions to the core business activities, mainly because it is incorrectly set up, or is too complex to operate.
The Avaya IP Office is an all-in-one solution, specifically designed to meet the communications challenges facing the home office, small office and medium enterprise with 2 to 250 telephone extensions. It is built on Avaya latest advancements in converged voice and data technology and you can benefit from the many advantages that sophisticated communications can deliver to your business.
With an IP Office you can choose the solution that is right for your business. Use it as a voice solution, employing either IP technology, more traditional telephony or a combination of both, and you can benefit from a comprehensive set of telephony features. Use it as a data solution to deliver both wide and local area networking capability. Since the IP Office provides networking capability, you can deploy the solution that's right for your business across a number of locations with one central management point.
Avaya IP Office is also an applications platform delivering the tools that could help you improve customer service and satisfaction, increase productivity and boost your bottom line. Powerful business tools such as customer relationship management are supported through a range of applications from basic call handling to full call centre functionality including real time and historic reporting.
IP Office can also help businesses improve productivity in the work place. Its sophisticated applications such as integrated messaging, voice mail and auto attendant can help your staff to manage calls and messages more efficiently. Support fro remote working is an integral part of the portfolio ensuring that home and mobile and mobile workers can work effectively remotely as they could from the office location.
The full IP Office solution is easily managed through IP Office Manager, a Microsoft Windows based PC software application that connects to the Avaya IP Office using the TCP/IP protocol.
Avaya Media Servers and Gateways
Avaya Media Servers and Avaya Media Gateways work together with Avaya Communication Manager Software and Avaya IP Telephones to deliver the many advantages of IP telephony over your existing data network. Using a single network to handle both voice and data communication can save you time and money by simplifying network administration and eliminating the need to buy and maintain two separate networks. Sending voice calls over your data network can reduce public network long distance charges-a particular advantage in international calling. In addition, because these hardware components adhere to widely accepted standards, they make it easier to deploy applications such as unified messaging and customer relationship management across a multi-vendor data network. Their compatibility with the most popular application program interfaces encourages third-party developers to create useful new applications.
Avaya Media Servers make telephony applications an integral part of your data network infrastructure. Running Avaya's advanced, field-proven Communication Manager software, these servers, equipped with industry-standard operating systems, distribute call-handling capabilities and more than 525 telephony features across diversified multi-protocol networks. You can choose the server best suited to meet your communication needs, from a small office to a large location supporting 12,000 IP endpoints.
Avaya Media Gateways support voice and signalling traffic routed between circuit-switched and packet-switched networks. They support all of the applications and adjuncts proven in use with the Avaya DEFINITY Enterprise Communications Servers, accommodating contact centre and customer relationship management applications, messaging, remote workers, remote offices and road warriors. Avaya Media Gateways work with standards-based data networks and easily connect with the Public Switched Telephone Network
Avaya Communications Manager
Avaya Communication Manager software runs on open platforms and standards-based commercial operating systems. This flexible, feature-rich software opens new opportunities for you to eliminate inefficiency and reliably integrate rich voice features and functions-proven in Avaya DEFINITY Enterprise Communications Servers-into your Internet Protocol (IP) wide area and local area networks. Now you can purchase component solutions and create custom, converged enterprise networks that deliver all the flexibility and every capability your business needs, yet at a lower cost.
If you're already an Avaya DEFINITY server customer, you can leverage your existing investment in DEFINITY technology to speed your migration toward a fully converged IP network. Avaya Communication Manager software offers field-proven, rock-solid IP technology from a world leader.
For further information on Avaya please call 08452 418777 or email info@psgnetworks.com or visit our contact us page.