TELEPHONE SYSTEMS & BUSINESS COMMUNICATIONS

IP Office Essential edition is loaded onto the SD card shipped with your Avaya IP Office 500 system and provides basic collaboration capability.

Key features include:

• SD card: Essential Edition connects directly into the IP Office system which means no server is required.
• Scalable: by default, Essential Edition is supplied as a 2 port voicemail on the IP Office SD Card. This can be scaled to a maximum of 6 ports with an additional license key.
• Voicemail: voicemail box for every IP Office user with 15 hours of storage time (system wide).
• Auto-attendants: up to 40 (max 4 simultaneous calls) with customizable greetings 8, call routing options.
• Dial by name: reach the person you want to connect with by typing the name on the phone keypad.
• Remote voicemail retrieval: a range of options enable workers to stay connected
• Voicemail message control: via the terminal; save, delete, forward, repeat, rewind and skip

IP Office Preferred Edition provides businesses with advanced communication capabilities such as intelligent call routing, sophisticated messaging and call handling as well as database integration and larger voice messaging capacity.

Key features include:

• Scalable: up to 40 ports for voicemail access with voicemail storage dependant on Server hard drive see (4 ports as standard, expandable to 40 ports with licenses).
• Auto-attendants: unlimited multi-level automated attendant oath sophisticated routing options.
• Automated announcements
• Secure conferencing: 2 x 64 party conference bridges with PIN access for security and 'meet me' options for ad hot conference calls.
• Call recording: in built recording of incoming and outgoing calls as well as conference calls.
• User options: create personal attendants with routing options and customised greetings as well as user message retrieval options.
• Voicemail to email synchronisation: receive voicemail messages via an email inbox.
• Email reading and reply: read and respond to emails via Microsoft Exchange.

IP Office Advanced Edition builds on to the IP Office Preferred Edition (required) by providing a complete call centre solution. Includes 1 supervisor license, additional supervisor and agent licenses are sold separately.

Key features include:

• Call recording
• View agent status: supervisors can view real time status on agents such as number of calls answered, average answer time and calls lost. Agent and supervisor licenses required - see page II.
• Historical reporting: standard or customised reports can be created to report on historical calls centre information.
• Campaign manager: create surveys where customers can automatically give feedback or leave information by providing easy to follow questions via voicemail.
• Contact store: archive call recordings for secure storage and easy retrieval via a web browser.
• Interactive voice response (IVR): self-help menus can be created to allow customers to automatically interact with a business via voice control.
• Text to speech (TTS): enhance the callers experience by allowing the IP Office to read back information that has been captured from a database.

IP Office Mobile Worker enables remote workers to be seamlessly contacted on one number regardless of their location. Using the Avaya one-X mobile graphical user interface, calls can be controlled from a mobile phone: transfer, conference, hold, call record, etc.

IP Office Tele-Worker provides all the communication tools to enable employees to work efficiently and effectively from home or remote locations. Tele-workers will have access to all /P Office features and communications tools as if they were in the office. Includes Avaya one-XP portal and IP video soft phone.

Combining the key elements of the IP Office Mobile Worker and Tale-Worker, the IP Office Power User provides workers with constant and seamless access to communications regardless of the location. Enabling calls to be managed from a range of devices. Includes Avaya one-XP portal and lP video soft phone.

IP Office Receptionist is a powerful application that allows an operator to manage calls for a single site office or across multiple offices within a Small Community Network environment. The PC based application provides a receptionist with an intuitive interface from which calls can be contested and managed with visual access to all users' presence and status.

IP Office Customer Call Reporter (CCR) is a call centre solution. One supervisor license and CCR is included with IP Office Advanced Edition, but additional supervisors and agents must be activated individually. Up to ISO agents and 30 supervisors (licensed) can be added. CCR runs on a single server with agent and supervisor applications deployed via thin clients, helping to lower the total cost of ownership and simplify deployment of agents. CCR provides real-time reporting for agents and supervisors, plus 6 historical and over 100 customized reports. Supervisors can set thresholds based on agent and customer states with alarm notifications. A browser based PC wallboard can display CCR statistics as well as scrolling messages and an agent leader board. Requires Preferred and Advanced Edition.

Included with Tele-worker and Power user solutions.
What is it?
one-X portal for IP Office is an application that enables workers to control a telephone from a networked PC; this can be from any IP Office extension such as an analogue, digital. IP or wireless telephone. one-X Portal is accessed via a web browser (IE, Mozilla Firefox or Citric) making it ideal for thin client or Apple Mac environments. Separate 'gadgets' can be configured in one-X Portal for IP Office to provide easy access to telephony features, call information, call control, directory and messaging. A single server solution with web browser client applications, one-X Portal is simple and cost effective to install.