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Tax and Figures Case Study

The Customer

Tax & Figures Chartered Accountants are a leading accountancy firm based in Hemel Hempstead. They provide trusted advice to business and individuals.

Tax & Figures specialise in company formation, management accounts, payroll & PAYE returns, and tax enquiries.

The Challenge

The on-premises telephone system was end of life and no longer maintained. PSG Networks were asked to provide ad-hoc support for the system - review the monthly spend and compare the market for alternative solutions. Tax & Figures wanted a solution that enabled workplace flexibility, to empower employees to work from the office or remotely.

With limited system functionality, the additional cost of upgrading and the impending ISDN switch off, the decision was taken to migrate from on-premises hardware to a hosted Unified Communications Platform.

Our original on-premise telephone system was no longer fit for purpose, PSG Networks went above and beyond to meet our business needs delivering workplace flexibility with the Horizon Cloud PBX solution.

Robert Insalaco
Business Principle, Tax & Figures

The Solution

The ISDN lines and on-premises PBX have gone. To enable this transition, PSG replaced the ISDN circuits with an Assured Converged DSL service. Converged Broadband provides high quality internet and IP telephony access on a single broadband connection, from a single supplier, and backed up by exceptional UK-based support.

PSG overlaid the Horizon Cloud PBX, a complete hosted communications service that provides businesses with extensive fixed and mobile telephony capabilities, accessed via an easy-to-use web portal.

The main office number and direct dialling number range were transitioned to the hosted platform. New desktop SIP phones were deployed and the mobile applications installed.

What that does...

The Unified Communications platform provides a robust and reliable agile working tool, enabling Tax & Figures employees to work any time, any place from any device.

PSG manages the platform, including system upgrades. Deployed with no upfront costs on hardware or software, and no costly PBX maintenance or upgrades to schedule. Tax & Figures take advantage of low-cost and free IP calling in a bundled package. The solution is priced on a per-user basis with all items rolled into a monthly fee.

PSG Networks customer service is second to none, as was the delivery of the solution. The Horizon Cloud platform has had a significant positive impact on the business.

Robert Insalaco
Business Principle

Project Benefits

  • Future proofed solution with no reliance on ISDN
  • Agile working environment for staff
  • Line rental and call cost savings
  • Total control over inbound call routing, improving customer service
  • Call recording now possible for compliance, quality, and training
  • Access to extensive call and billing statistics.
  • One point of contact for everything telecommunications related
Tax and Figures Case Study Image

With more hot-desking and working remotely we needed a solution that could meet the needs of an agile working environment. It needed to be future-proof and give us call and billing insights so we can continue to improve our customer service and continue to drive an efficient way of working. We would highly recommend PSG Networks, who not only ticked all the boxes for our business needs but delivered cost savings.

Robert Insalaco
Business Principle

How PSG Networks can help your business

We offer flexible solutions: Our products, pricing and services can adjust to the changing needs of our customers.

We have a collaborative culture: Offering specialist expertise of business communications, working in partnership with clients to achieve the right solution and provide ongoing support when it matters.

We deliver connected communications: Sophisticated, dependable, and secure products and services designed to help businesses succeed.

We provide end-to-end control: End-to-end control and technical integration of network services for ‘Always on’ unified communications that give people the freedom to work wherever, whenever.

CONTACT US

To ask us a question or request a free consultation, please submit the Enquiry Form or use the contact information below.

Contact Details

Head Office Address

54 Clarendon Road
Watford
Hertfordshire
WD17 1DU